Official manufacturer site · Nigeria
Contact Vaskurel Nigeria
Vaskurel in Nigeria is sold by Vaskurel Nigeria Ltd, registered at Heritage Place on Victoria Island in Lagos. Below is every way to reach us: the office line for paperwork and complaints, the email for written questions, and the operator who calls back on orders.
- Vaskurel Nigeria Ltd, Heritage Place, Victoria Island, Lagos
- Office line and email for documents, complaints and returns
- Orders go through the form; the operator calls back the same day
- Call centre every day from 10:00 to 19:00 (WAT)
- Pay on delivery
- Sealed original pack
- Operator confirms the order by phone
Vaskurel Nigeria Ltd.
- Registered office
- Heritage Place
Plot 1665, Oyin Jolayemi Street, Heritage Place, 8th Floor, Suite 804, Victoria Island
101241, Lagos
Nigeria - Office phone
- +234 1 279 4463
- support@vaskurel24.com
- Office hours
- Monday to Friday, 9:00 to 17:00 (WAT)
- Operator hours
- every day from 10:00 to 19:00 (WAT)
The office line answers paperwork and complaints. Orders are taken through the form and confirmed by our operator, who calls you back.
Which channel to use for what
Two lines answer two different things, and using the right one saves you a day. The office number is answered by our staff in Lagos during working hours; the call centre is the team that confirms orders and reaches you first after you leave the form.
You want to order
Leave your name and number in the form on any page. The operator calls back the same day between 10:00 and 19:00, confirms the address and the delivery day. Nothing is charged at this step.
Your order is on the way
The courier calls before arriving. If the day has passed and nobody called, write to us with the order number and we check the shipment the same working day.
The pack arrived damaged
Do not pay: the courier takes it back. Then call the office line or write, and we ship a replacement at our cost.
Documents, invoices, complaints
Office line and email only. Our staff need the order number, the date and the phone number the order was placed on.
How fast we answer
Email is answered within one working day. The office line is answered while the Lagos office is open, Monday to Friday from 9:00 to 17:00; outside those hours nobody picks up, and a written message reaches us faster than a repeat call.
The call centre works longer than the office: every day from 10:00 to 19:00. It handles orders, delivery days and questions about the dose, and it is the team that phones you after the form.
What Vaskurel Nigeria Ltd answers for
We produce the capsules, pack them, ship them from our own warehouse and take payment on delivery. There is no distributor, no pharmacy chain and no marketplace seller between us and the buyer, which is why a complaint about a Vaskurel pack has one address: this company.
A pack bought anywhere except this site did not come from us. We can check a batch number against our records and tell you whether the pack was ours, but we cannot replace what we never shipped. How to tell the original is on the where to buy page.
- Pay on delivery
- Sealed original pack
- Operator confirms the order by phone