Official manufacturer site · Ghana
Contact Vaskurel Ghana
Vaskurel in Ghana is sold by Vaskurel Ghana Ltd, registered at The Octagon on Independence Avenue in Accra. Below is every way to reach us: the office line for paperwork and complaints, the email for written questions, and the operator who calls back on orders.
- Vaskurel Ghana Ltd, The Octagon, Independence Avenue, Accra
- Office line and email for documents, complaints and returns
- Orders go through the form; the operator calls back the same day
- Call centre Monday to Saturday from 9:00 to 18:00 (GMT)
- Pay on delivery
- Sealed original pack
- Operator confirms the order by phone
Vaskurel Ghana Ltd.
- Registered office
- The Octagon
Independence Avenue, The Octagon, 6th Floor, Office 612
GA-184-9016, Accra
Ghana - Office phone
- +233 30 274 5891
- support@vaskurel24.com
- Office hours
- Monday to Friday, 9:00 to 17:00 (GMT)
- Operator hours
- Monday to Saturday from 9:00 to 18:00 (GMT), Sunday closed
The office line answers paperwork and complaints. Orders are taken through the form and confirmed by our operator, who calls you back.
Which channel to use for what
Two lines answer two different things, and using the right one saves you a day. The office number is answered by our staff in Accra during working hours; the call centre is the team that confirms orders and reaches you first after you leave the form.
You want to order
Leave your name and number in the form on any page. The operator calls back the same day between 10:00 and 19:00, confirms the address and the delivery day. Nothing is charged at this step.
Your order is on the way
The rider calls before arriving. If the day has passed and nobody called, write to us with the order number and we check the shipment the same working day.
The pack arrived damaged
Do not pay: the rider takes it back. Then call the office line or write, and we ship a replacement at our cost.
Documents, invoices, complaints
Office line and email only. Our staff need the order number, the date and the phone number the order was placed on.
How fast we answer
Email is answered within one working day. The office line is answered while the Accra office is open, Monday to Friday from 9:00 to 17:00; outside those hours nobody picks up, and a written message reaches us faster than a repeat call.
The call centre works longer than the office: Monday to Saturday from 9:00 to 18:00. It handles orders, delivery days and questions about the dose, and it is the team that phones you after the form.
What Vaskurel Ghana Ltd answers for
We produce the capsules, pack them, ship them from our own warehouse and take payment on delivery. There is no distributor, no pharmacy chain and no marketplace seller between us and the buyer, which is why a complaint about a Vaskurel pack has one address: this company.
A pack bought anywhere except this site did not come from us. We can check a batch number against our records and tell you whether the pack was ours, but we cannot replace what we never shipped. How to tell the original is on the where to buy page.
- Pay on delivery
- Sealed original pack
- Operator confirms the order by phone